DecreaMedia · Legal
Refund Policy
1.-Purchases through AppSumo
If you bought a license through AppSumo, your purchase is covered by AppSumo’s money-back guarantee (generally a 60-day window from purchase — please confirm the exact terms on your AppSumo deal page and receipt). Refunds for AppSumo orders are requested and processed through your AppSumo account, not directly with us. To request one, go to your AppSumo «Products» page and follow their refund flow. Because AppSumo licenses are lifetime deals, once a code is refunded the associated license and features are deactivated.
2.-Direct purchases (Dodo Payments / Paddle)
If you bought directly from us through our payment providers Dodo Payments or Paddle, you may request a refund within [14] days of purchase. Since Dodo Payments and Paddle may act as the merchant of record, the refund is issued through them once approved. To request a refund, email [support@decreamedia.com] with your order ID and the email used at checkout.
3.-What’s not refundable
- OpenAI API usage. Because the plugins use a bring-your-own-key (BYOK) model, any charges billed by OpenAI to your own API key are between you and OpenAI and cannot be refunded by us.
- Requests made after the applicable refund window has closed.
- Purchases where there is evidence of abuse, fraud, or violation of our Terms and Conditions.
4.-How to request a refund
- AppSumo orders: use the refund option in your AppSumo account.
- Direct orders: email [support@decreamedia.com] with your order ID and account email.
We aim to review direct requests within 3–5 business days. Approved refunds are returned to your original payment method; processing time then depends on your bank or the payment provider.
5.-Contact
DecreaMedia — support@decreamedia.com
Huancayo, Junín, Peru